News

Small Changes to Shipping Rates

19 June 2017

We've updated our shipping rates. Rates for all US customers have been rounded down, and shipping rates for Canadian customers were increased slightly on orders under $1000 to reflect the higher costs of shipping and order processing for orders to Canada.

For the US, the rates are now:

$0 - $999 $19
$1000 - $1999 $12
$2000 or more Free

For Canada, the rates are now:

$0 - $999 $30
$1000 - $1999 $18
$2000 or more Free

We No Longer Charge Canadian Sales Tax

18 May 2017

A few years back, we registered as a non-resident importer (NRI) in Canada. What that meant is that we designated ourselves as the importer of record and were liable for collecting and paying sales tax (GST & PST) whenever we shipped to Canada. Ultimately, we found that this was confusing to many of our Canadian customers, who were not used to paying sales tax to US-based businesses. In light of this, we have canceled our NRI brokerage and will no longer be designating ourselves as the importer of record for Canadian shipments.

What does this mean for our Canadian customers?

There are two main implications:

  1. We will no longer be charging sales tax for orders being shipped to Canada.
  2. You, the customer, will be responsible for paying all import duties and taxes.

In many cases, the shipper (UPS, FedEx, etc.) will require payment of import duties and / or taxes prior to delivery. It is your responsibility to ensure that prompt payment is made such that delivery can occur. If it is not, and the order is returned, you will be liable for all shipping fees to you and back to us. If the item carries a restocking fee for returns, you will be charged that fee. If the item is not a returnable item, you will not be eligible for any refund. In other words, be sure to pay all required import duties and taxes!

As always, if you ever have any questions about shipments to Canada or anything else, just give us a ring or drop us an email and we'll be happy to help.

Our marketplaces are now more secure!

29 April 2016

While we've always encrypted our checkout process, we've added SSL encryption to the entirety of our marketplaces! Now when you're shopping on any Laboratory Supply Network site, you can be comforted knowing that your data and privacy are protected by secure SSL encryption.

When you're browsing Homogenizers.net or any of our marketplaces, you can see the green https in the navigation bar of your browser to show that you're protected.

Our Shipments are Carbon Neutral!

03 December 2015

We're happy to announce that all shipments originating from Laboratory Supply Network are now carbon neutral! That means we're paying our express shipping providers extra in order to purchase certified CO2 offsets and negate the emissions produced by the transportation of your laboratory products.

Disclaimer: please note that not all shipments originate from a Laboratory Supply Network facility. To expedite order processing, orders will sometimes be fulfilled directly from the manufacturer and while we request that they also offset the carbon emissions from shipments, we have no way of guaranteeing that they do so. However, carbon neutrality will apply to many US shipments and all Canadian shipments.

O Canada!

04 December 2014

Now that we're actively advertising to Canada, we're celebrating by making it easier for Canadian customers to earn free shipping!  Just like for US customers, Canadian customers now get FREE shipping on all orders over $2000 (USD).

If you'd like, you can consider it our tiny contribution to keeping the True North strong and free!  :-)

We "Awesomized" Our Search

27 August 2014

You can now enter a term into the search box (which is on the upper right side of the page on all pages) and see results sorted into:

It's easier than ever to find what you're looking for.  Go ahead and try it!

Lower Shipping Rates for US Customers!

22 August 2014

We've dropped our shipping rates for our US customers!  It's now less expensive than ever to get the homogenizer you need.  We've also lowered the order value necessary for free shipping from $3000 to $2000 on all US orders.

The new rates are:

$0 - $999 $19.70
$1000 - $1999 $12.15
$2000 or more Free!

 

Shipping rates to Canada remain unchanged.  (Sorry, Canada, but you're far more expensive for us to ship to and we're already subsidizing your shipping costs pretty heavily.)

As always, if you have any questions just ask us!

We've Lowered and Simplified Our Shipping Rates!

22 May 2014

At Laboratory Supply Network and Homogenizers.net, we're committed to making the lives of scientists a bit easier and a bit more simple.  That's why we're trying to help you find the right homogenizer as easily and quickly as possible.  It's also why we've reduced and simplified our shipping & handling rates!  We've also decreased the threshold for free shipping to $3000 (it was previously $3500).  As before, the shipping rates we charge are a simple, flat-rate based on order price.  They're as follows:

$0 - $999 $25
$1000 - $1999 $18
$2000 - $2999 $10
$3000 or more Free!

That's the extent of it.  Simple.  Does it mean we're losing money on shipping?  You bet it does.  Do we mind?  If that's what it takes to better serve our customers, then not at all.

Happy homogenizing!